It’s Ireland’s time for Service Design

John Lynch
15 min readJan 13, 2020

In short form, Service Design is the practice of improving “the experiences of both the user and employee by designing, aligning, and optimizing an organisation’s operations to better support customer journeys.” (definition from the Nielsen Norman group website). In the UK, Service Design is pervasive in both the private and public sector, while in New Zealand & Australia the public service has powered forward in learning…

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John Lynch

Design is my job. I'm Irish, ex Copenhagen/London, now back in Dublin. Founded Context Studio to improve life in Ireland through Service Design.