So you’ve decided to learn about Service Design…The demand for Service Design training is high. I see this on a weekly basis — I get the inbound enquiries. This is a natural consequence…Jan 11, 2023Jan 11, 2023
Design in Government “Impact for All” & Design PrinciplesFriday, 28th of October, will hopefully go down as a big day for the people-centered design of public services in Ireland.Oct 29, 2022Oct 29, 2022
Can Service Design help Small Enterprise?(I’ve been asking some folks here in Ireland what’s the key things they’d like to understand about Service Design. This is the first of a…Jan 23, 2021Jan 23, 2021
Ireland has the talent for a Service RevolutionThis is a good news story… Ireland has, and is developing, the talent to drive a modern service revolution. And a revolution it will be.Jun 18, 2020Jun 18, 2020
It’s Ireland’s time for Service DesignWe deserve better services. We can save money. It’s been proven abroad. There’s a clear roadmap. It’s Ireland’s time for Service Design.Jan 13, 2020Jan 13, 2020
Essential ConversationsMore than six months ago I picked up “Reclaiming Conversation” by Sherry Turkle and devoured it over the Christmas break. Just a little…Aug 9, 2016Aug 9, 2016
From Designer, to Project LeadTransitioning from designer to design lead ain’t easy. You love your craft but now you need to think ever more holistically.Oct 26, 2015Oct 26, 2015
Copenhagen to LondonBack in November 2014, I left Copenhagen for London. Having spent 4 years in the Danish capital I considered it home. After almost 8 months…Oct 26, 2015Oct 26, 2015
Humble ConfidenceTeams are the only way we can deliver complex design projects. Teams are key to the creation of something new through the combination of…Oct 26, 2015Oct 26, 2015